General Information
- Maintenance jobs generally are scheduled and performed unannounced. If you would like, your account manager can notify you prior to a crew’s arrival (with the exception of weekly mowing). Please check the appropriate box on the contract if you prefer to be contacted prior to a crew’s arrival.
- If a lawn is fertilized then mowed prior to being watered, please be assured that while our commercial mowing equipment is quite powerful, pelletized lawn fertilizer does not have enough surface area to be caught by the vacuum of our mowing equipment. Our equipment mows quite fast, and is designed to create horizontal air circulation, not suction like that of a vacuum.
- For you and your family’s safety. Please do not approach a team member that is using any kind of power equipment. First signal them from a distance and give them a chance to power down their equipment prior to approaching them. If you are having trouble getting their attention, move to an area where you are more visible to them.
- Language Barriers- Some of our team members are natives of Brazil and other countries. Most crew Leaders can speak English as well as Portugues, their native language. If you are requesting extra work please be sure you speak to a Team Leader and not a Team Member. Generally Team Members do not have any English language skills and cannot fulfill your request. If your requests are lengthy and involved, please contact your account manager directly so he can properly get instructions to the crew.